Account Troubleshooting Q&A

1. Go to www.wiskat.com.

2. Go to My Account.

3. Select the section „Forgot Your Password?“

4. Follow the prompts on the screen.

5. Tap Reset My Password.

After resetting your password, please, check your email box where you should have received a link to reset your password.

If you don't receive a password reset email, please check your Spam folder and add "support@wiskat.com" to your safe senders to allow Wiskat emails to your inbox.

Please attempt to log back into Wiskat with your updated password.

1. Go to www.wiskat.com.

If you haven't received your password reset email, please try the following steps before requesting a new password reset email again:

• Wait at least 24 hours.

• Check your spam or junk folder.

• Check your spam settings to make sure you can receive emails from support@wiskat.com.

• Add "support@wiskat.com" to your address book.

• Check that your ISP is not blocking email traffic from Wiskat.com.

Is highly recommend to do not request a reset link repeatedly, as it will cause the links to expire. Please be aware that it can take up to 24 hours for one reset link to be sent to your inbox. Multiple requests to reset your password will delay the delivery of an active reset link.

1. Go to www.wiskat.com.

• It probably is possible that you have created more user accounts. We recommend that you go through the order confirmation emails which you have received from Wiskat in the past. This should help you locate the correct email that you used to register on Wiskat.

• It probably is possible that someone entered your email address by mistake when registering an account on Wiskat.

• For security reasons, please send us a message at support@wiskat.com using the email address that was mistakenly registered. As soon as we're able to verify this information, we will take the appropriate action to restrict the Wiskat account linked to your email.

• It probably is possible that someone entered your email address by mistake when registering an account on Wiskat.

• For security reasons, please send us a message at support@wiskat.com using the email address that was mistakenly registered. As soon as we're able to verify this information, we will take the appropriate action to restrict the Wiskat account linked to your email.