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Below please find enlisted some of the most common reasons:

  • The order was split: check if your order has been split on the My Orders page of your account;
  • You ordered from different suppliers/warehouses: if you have placed an order from different suppliers/warehouses, you will receive the products separately;
  • We made a mistake: on rare occasions, an item may not have been placed in the right package;
  • The parcel was damaged or some items were removed: your package may have been opened or damaged during its delivery. It is also possible that one or more items have fallen out.

If the status of your order shows that it was not split, please do not hesitate to contact us.[insert hyperlink to required contact us page]

Wiskat 3 Days Return to Us offers you the opportunity of returning an unwanted/damaged item(s) and to receive a partial refund. The refund will cover the amount you have paid minus the shipping fees both ways. If you do not want to receive an order, you should cancel it within 24 hours after placing it. We can send you a full refund if it has not been shipped yet. Please contact us before returning a product and we will give you more instructions on how to send it back to us.

If one or more of your purchased product(s) have stopped working within their warranty period, we will be glad to assist you, that is our promise. Since several types of products have a specific warranty period(s), if you have any questions, please do not hesitate to contact us.

If the warranty period has already expired, we can still endeavour to assist you in repairing the ordered item(s) and/or instruct the supplier where you have purchased your order from on to send you some necessary spare parts for the product(s) in question.

You will be covered by the Wiskat 3 Days Guarantee. You can take some photos or a short video showing the content of the package you’ve received and send them to us by filling out this form. Please also include your order number and a photo of the shipping label. We will do our best to assist you shortly after receiving your query.

If you require any further information or assistance on how to use one of your purchased product(s), please do not hesitate to contact us at any time.

You can send us files up to 50MB by e-mail or upload heavier videos on YouTube. Please send us a link, if you choose the second method and refer to the instructions shown in the YouTube Help Centre to upload your video. We advise you to record the video of your purchased product in a bright area and show clearly the problem occurred. We will be glad to assist you shortly after receiving your query.

We will process your refund request shortly after being informed of your intentions. However, the estimated time for the refund to return to your account is based on the payment method you have selected when placing your order. Below please find enlisted the most common processing times:

Payment MethodRefund Time Once Approved
Alipay Alipay refund policy.
Western Union Wired Payment Within 4 business days
Credit Card Refund within one business day, but bank processing may take 7-       14 natural days to show in your account

We will inform you by e-mail after your refund request has been approved.
Below, please find the procedure of this guarantee:

If you are not satisfied with your purchase and the product(s) is/are still in brand new condition(s), we can arrange a partial refund, which will cover the purchase price of the item minus the appropriate shipping fees. You will be responsible for paying the return shipping fees.

If a product is damaged or not working, please refer to our 3 Days Product Guarantee or to the warranty of its category. The return package should contain all the accessories of this product(s), which should still be in a good condition.


 All purchased products must be returned to the supplier’s warehouse address they were dispatched from.

 If you find yourself in this situation, please do not hesitate to contact us to submit your claim.